Overview
- Your wall set model number can be identified by finding the serial label on your product.
- The serial number starts with the letter “S” and typically starts with SKB, SKS, or SCK. The serial number is eight or nine characters containing numbers and letters. The serial number typically does not include dashes.
- If your wall set is already installed, contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537) for assistance.
Locating The Serial Label on Your Wall Set
- Complete Wall Sets: The serial label is located on the bottom of the back left-hand side of your wall set, far enough away from the corner to prevent being covered by foam.
- End Wall Sets: The serial label is located on the top corner of the back left-hand side of the wall set, far enough away from the corner to prevent being covered by foam.
Record your serial number and contact the Customer Care Center at 1-800-4KOHLER (1-800-456-4537). They will be able to determine your wall set’s model number from the serial number.
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