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Troubleshooting the Sensor on Touchless Kitchen Faucets

Faucet Will Not Turn On

CAUTION: Risk of product damage. This product contains sensitive electronic components. Use care not to damage pins and connectors during troubleshooting.

Handle Not in Open Position

  • The handle must be in the open position for the touchless sensor to operate.
  • Verify that the handle is in the open position before using the faucet.

Faucet in Manual Override Mode

  • If the touchless function will not activate, the faucet may be in the manual sensor override mode, which allows the touchless faucet to function like a regular faucet during a loss of power.
  • Refer to Overriding the Sensor on Touchless Faucets for further information.

AC Power Adapter connected to switched outlet

  • A switched outlet is a power outlet that only operates when a light switch is turned on.
  • If the faucet only works when the garbage disposal is running, it is connected to a switched outlet.
  • If using an AC Power Adapter, verify that is it not connected to a switched outlet (typically used for garbage disposals).
  • If a regular non-switched outlet is not available, the faucet may be able to run from batteries (Malleco® and Barossa® only).

Intermittent Sensor Operation

CAUTION: Risk of product damage. This product contains sensitive electronic components. Use care not to damage pins and connectors during troubleshooting.

Debris on sensor

  • Use mild soap and water to gently remove debris from the sensor lens located underneath the arch of the spout.

Sensor detects steam

  • Rotate the spout away from the steam.

AC Power Adapter connected to switched outlet

  • A switched outlet is a power outlet that only operates when a light switch is turned on.
  • If the faucet only works when the garbage disposal is running, it is connected to a switched outlet.
  • If using an AC power adapter, verify that it is not connected to a switched outlet (typically used for garbage disposals).
  • If a regular non-switched outlet is not available, the faucet may be able to run from batteries.

Sensor Light Flashing

  • For the Malleco or Barossa Touchless Kitchen Faucets, a red flashing sensor light indicates low batteries.
  • Replace the batteries if the sensor light is flashing red.

1367401-10-B  ©Kohler Co.

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