Faucet Will Not Turn On
CAUTION: Risk of product damage. This product contains sensitive electronic components. Use care not to damage pins and connectors during troubleshooting.
Handle Not in Open Position
- The handle must be in the open position for the touchless sensor to operate.
- Verify that the handle is in the open position before using the faucet.
Faucet in Manual Override Mode
- If the touchless function will not activate, the faucet may be in the manual sensor override mode, which allows the touchless faucet to function like a regular faucet during a loss of power.
- Refer to Overriding the Sensor on Touchless Faucets for further information.
AC Power Adapter connected to switched outlet
- A switched outlet is a power outlet that only operates when a light switch is turned on.
- If the faucet only works when the garbage disposal is running, it is connected to a switched outlet.
- If using an AC Power Adapter, verify that is it not connected to a switched outlet (typically used for garbage disposals).
- If a regular non-switched outlet is not available, the faucet may be able to run from batteries (Malleco® and Barossa® only).
Intermittent Sensor Operation
CAUTION: Risk of product damage. This product contains sensitive electronic components. Use care not to damage pins and connectors during troubleshooting.
Debris on sensor
- Use mild soap and water to gently remove debris from the sensor lens located underneath the arch of the spout.
Sensor detects steam
- Rotate the spout away from the steam.
AC Power Adapter connected to switched outlet
- A switched outlet is a power outlet that only operates when a light switch is turned on.
- If the faucet only works when the garbage disposal is running, it is connected to a switched outlet.
- If using an AC power adapter, verify that it is not connected to a switched outlet (typically used for garbage disposals).
- If a regular non-switched outlet is not available, the faucet may be able to run from batteries.
Sensor Light Flashing
- For the Malleco or Barossa Touchless Kitchen Faucets, a red flashing sensor light indicates low batteries.
- Replace the batteries if the sensor light is flashing red.
1367401-10-B ©Kohler Co.