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  1. KOHLER
  2. Other Products
  3. Troubleshooting

The Product I Received is Defective or Damaged. What Do I Do?

For orders placed with Kohler Customer Care Center or on us.kohler.com, please contact Kohler Customer Care Center for assistance at 1-800-456-4537, 8:00 am – 5:00 pm (Central Time Zone), Monday – Friday.

You may also reach us by Chat 8:00 am – 7:00 pm (Central Time Zone), Monday – Friday and 8:00 am – 2:00 pm, Saturday. 

Please have your order number available.

NOTE: if you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.

 

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