An order with multiple items may ship in separate shipments. When possible, we prefer to send out the in-stock items as quickly as possible. Items with longer lead times will ship as soon as they are available.
You can check your order status by visiting the Track Your Order page on us.kohler.com.
For additional assistance, contact Kohler Customer Care Center at 1-800-456-4537, 8:00am – 5:00pm (Central Time Zone), Monday – Friday.
You may also reach us by Chat 8:00am – 7:00pm (Central Time Zone), Monday – Friday and 8:00am – 2:00pm Saturday. Please have your order number available.
NOTE: if you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.