Please have your order number available and contact Kohler Customer Care Center for assistance at 1-800-456-4537, 8:00 am – 5:00 pm (Central Time Zone), Monday – Friday.
You may also reach us by Chat 8:00 am – 7:00 pm (Central Time Zone), Monday – Friday and 8:00 am – 2:00 pm, Saturday.
NOTE: You will see a few lines on your credit card statement for your order. One is for a pre-authorization amount which will be removed after a few days, one is for the cost of the product including shipping, and one is for local sales tax.
NOTE: if you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.