For orders placed with Kohler Customer Care Center by phone, please contact Kohler Customer Care Center at 1-800-456-4537, 8:00 a.m. - 5:00 p.m. (CST), Monday - Friday.
You may also reach the Customer Care Center by Chat, 8:00 a.m. - 7:00 p.m. (CST), Monday - Friday and 8:00 a.m. - 2:00 p.m. (CST), Saturday and Sunday. Or, email us at Kohler.CustomerCare@Kohler.com.
For orders placed through us.kohler.com, please contact the online order support team at 1-800-258-8441 or by email at firstname.lastname@example.org. Please have your order number available.
NOTE: if you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.