You can check your order status by visiting the Track Your Order page from us.kohler.com. To get started, locate your Order Number from your order confirmation email from Kohler. You'll be able to see all the details of your order including tracking numbers, if the order shipped.
For additional assistance, contact Kohler Customer Care Center at 1-800-456-4537, 8:00 am – 5:00 pm (Central Time Zone), Monday – Friday.
You may also reach us by Chat, 8:00 am – 7:00 pm (Central Time Zone), Monday – Friday and 8:00 am – 2:00 pm, Saturday. Please have your order number available.
NOTE: if you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.