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  1. KOHLER
  2. Other Products
  3. Troubleshooting

Alteo® Pivoting Tissue Holder

Opening Mechanism

  • The left side of the tissue holder is mounted to a swivel bracket that allows the left housing and rod to rotate from a 3 o'clock (closed) position to a 12 o'clock (open) position.
  • In the closed position, the rod rests on a stop on the end of the right housing.

NOTE: The tissue holder is not designed to be mounted upside down. The rod does not have a latch and will swing open if mounted incorrectly.


Gap Between the Holder and the Wall

  • When installed, a small gap will exist between the tissue holder housing and the wall.
  • The small gap is part of the product design to allow the housing and rod to swivel without scratching or marring the wall.

Holder Does Not Open Smoothly

Corrective Actions:

  • Check that the rod is resting lightly in the stop located on the end of the right housing.
  • Check the spacing between the left and right brackets. The distance between the centerlines of the brackets should be 8-3/8" (213 mm).
  • Immediately after installation, swivel bracket operation may be stiff. Open and close the rod several times to loosen.
  • If the tissue holder is installed properly and continues to rotate stiffly, replace the swivel bracket.

Click Here For Maintenance And Service Parts

1146002-10-A  ©Kohler Co.

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