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  1. KOHLER
  2. Sinks
  3. Troubleshooting

Identifying Your Sink Model

Model Number Location Overview

  • The model number is located on the underside of the sink, either molded into the sink material or stamped with ink.
  • Typically the model number starts with a K, such as K-5942.
  • In some cases, the model number is preceded by 97 or 87. For example, 975942 contains the model number 5942.
  • In other cases, the model number may not be preceded by anything, but will be located in front of the sink dimension, such as 21 X 14.
  • Some sinks do not have a model number molded or printed on to them. You can determine your model number by recording the serial number and contacting Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Stainless Steel

  • The model number is stamped in ink on the underside of the sink, and consists of four or five digits.
  • The serial number is printed on a label that is adhered to the bottom of the sink. In the example above, the serial number is printed under the left side of the bar code.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Cast Iron

The model number is molded onto the underside of the sink. The model number consists of four or five digits and includes a K- prefix.

The serial number is printed on a label that is adhered to the sink.

  • Kitchen Sinks: The serial label can be found on the underside of the left basin of a double basin sink, and the underside of the left side of a single basin sink.
  • Bathroom Sinks: The serial label can generally be found on the underside of the front side of the sink.
  • Bar Sinks: The serial label can be found on the underside of the front side of the sink.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Vitreous China and Fireclay

  • The model number is molded onto the underside of the sink.
  • The serial number is printed onto a permanent label on the underside of the sink.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Glass

  • Since glass sinks are transparent, the model number and serial number are not applied to the product.
  • The model and serial number are printed on a label that is found on the outside of the product box.

Product Identification Without the Box

  • If the original box is not available, the product can be identified by visiting us.kohler.com and doing a search for glass sinks.
  • For assistance finding your model number, contact the Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Pedestal and Shroud

  • The serial number is printed on a label that is adhered to the pedestal or shroud. The label is printed in various locations depending on the type of pedestal or shroud.
  • Serial numbers are located on the back upper side of the pedestal or underneath the pedestal foot.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Neoroc

  • The serial number is printed on a label that is adhered to the bottom of the sink.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

Sterling Vikrell Sinks

  • The serial number is printed on a label that is adhered to the backside or underside of the sink.
  • Bathroom Sink: The serial label can be found on the backside of the sink.
  • Kitchen Sink: The serial label can be found on the underside of the sink.
  • Utility Sink: The serial label can be found on the underside of the sink.
  • Record your serial number and contact Kohler Co. Customer Care Center at 1-800-4KOHLER (1-800-456-4537).

1256279-10-B  ©Kohler Co.

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